REFUND POLICY

At VibeEval, we want you to be completely satisfied with our AI-powered security testing services. We offer a straightforward refund policy through our payment processor, Paddle.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all subscriptions and purchases made through VibeEval. If you are not satisfied with our service for any reason, you can request a full refund within 14 days of your initial purchase or subscription start date.

How to Request a Refund

To request a refund, you can:

• Contact our support team directly at support@vibe-eval.com
• Use Paddle’s self-service refund portal if available in your purchase confirmation email
• Contact Paddle directly through their customer support channels

Refund Processing

All refunds are processed through Paddle, our payment processor. Once a refund is approved:

• Refunds typically take 5-10 business days to appear in your account
• The refund will be credited to the original payment method used for the purchase
• You will receive a confirmation email from Paddle once the refund has been processed

What Happens After a Refund

Upon processing your refund:

• Your access to VibeEval premium features will be discontinued immediately
• Any ongoing security scans or tests will be stopped
• Historical test data and reports will remain accessible for 30 days for data export purposes
• You can re-subscribe at any time to regain full access to our services

Exceptions

Please note that the following situations may not be eligible for refunds:

• Requests made after the 14-day period
• Accounts that have performed more than 100 security scans or used the service for more than 10 active days within the 14-day period (indicating usage beyond reasonable trial purposes)
• Purchases made with promotional credits or discount codes (subject to specific terms)

We evaluate refund requests on a case-by-case basis and may exercise discretion for exceptional circumstances.

Partial Refunds

For annual subscriptions, if you request a refund after using the service for part of the billing period, we may offer a prorated refund at our discretion, calculated based on unused time remaining in your subscription.

Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please don’t hesitate to contact support@vibe-eval.com.

We typically respond to refund requests within 24 hours during business days.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page. We will notify existing customers of any material changes via email.

This refund policy is subject to and governed by our Terms of Service.